Terms & Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to Whionever DIY. These Terms and Conditions ("Terms") govern your access to and use of our website whionever.diy (the "Website") and the purchase of our DIY craft kits and related products ("Products").

By accessing or using our Website and purchasing our Products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our Products.

1. Definitions

• "We," "Us," "Our" refers to Whionever DIY, the operator of this Website
• "You," "Your" refers to the user or customer accessing the Website
• "Website" refers to whionever.diy and all associated pages
• "Products" refers to DIY craft kits and related items sold on our Website
• "Order" refers to your purchase request for Products

2. Acceptance of Terms

By using our Website, you represent that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction
• You have the legal capacity to enter into binding contracts
• All information you provide is accurate, current, and complete
• You will comply with all applicable laws when using our Website

If you are under 18, you may use our Website only with the involvement and consent of a parent or legal guardian.

3. Use of the Website

3.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms.

3.2 Prohibited Uses

You agree NOT to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Reproduce, duplicate, copy, or resell any part of the Website without permission
• Attempt to gain unauthorized access to the Website, servers, or databases
• Use automated systems (bots, scrapers) to access the Website
• Transmit viruses, malware, or any malicious code
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Website's operation
• Collect or harvest personal information of other users

3.3 Account Security

If you create an account on our Website:

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Products and Descriptions

4.1 Product Information

We strive to provide accurate descriptions, images, and specifications of our Products. However:

• Colors may vary slightly due to screen settings and lighting
• Actual products may differ slightly from images
• We reserve the right to correct errors in product descriptions or pricing
• We do not guarantee that all information is complete, accurate, or current

4.2 Product Availability

• All Products are subject to availability
• We reserve the right to discontinue Products at any time
• If a Product is unavailable after you place an order, we will notify you and offer a refund or alternative

4.3 Age Recommendations

Some Products may have age recommendations or require adult supervision. It is your responsibility to ensure Products are appropriate for the intended user.

5. Ordering Process

5.1 Placing an Order

To place an order:

1. Select the Products you wish to purchase
2. Add them to your shopping cart or complete our order form
3. Provide required information (name, shipping address, contact details)
4. Review your order carefully
5. Submit your order

5.2 Order Confirmation

After you submit an order, you will receive an email confirmation. This confirmation is for your records and does not constitute acceptance of your order.

5.3 Order Acceptance

We reserve the right to:

• Accept or reject any order for any reason
• Limit quantities purchased per person or household
• Refuse service to anyone
• Require additional verification before processing orders

An order is accepted when we send you a shipping confirmation email. At that point, a binding contract is formed.

5.4 Order Modifications and Cancellations

Once an order is placed:

• Modifications may not be possible if the order has been processed
• Cancellations must be requested within 24 hours of order placement
• Contact us immediately at [email protected] to request changes
• Cancellation requests are subject to approval

6. Pricing and Payment

6.1 Pricing

• All prices are listed in Indian Rupees (INR)
• Prices are inclusive of applicable taxes (GST, VAT, etc.)
• Shipping charges are additional unless otherwise stated
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order placement

6.2 Pricing Errors

If we discover a pricing error after you've placed an order:

• We will notify you of the error
• You may choose to complete the purchase at the correct price or cancel the order
• If you've already paid, we will refund the difference (if overcharged) or request additional payment (if undercharged)

6.3 Payment Methods

We accept the following payment methods:

• UPI (Unified Payments Interface)
• Credit Cards: Visa, Mastercard, RuPay
• Debit Cards: Visa, Mastercard, RuPay
• Net Banking
• Cash on Delivery (COD): Available in select locations with additional fees

6.4 Payment Processing

• Payment must be received before we process your order
• Online payments are processed through secure third-party payment gateways
• We do not store your full credit/debit card information
• You represent that you are authorized to use the payment method provided

6.5 Payment Authorization

By providing payment information, you authorize us to charge the total amount of your order to the payment method provided.

7. Shipping and Delivery

7.1 Shipping Area

We currently ship to all serviceable locations within India. International shipping is not available at this time.

7.2 Shipping Charges

• Shipping charges are calculated based on order value, weight, and destination
• Free shipping may be available for orders above a certain value
• Shipping costs are displayed before you complete your order

7.3 Delivery Time

• Orders are typically processed and shipped within 24 hours
• Standard delivery takes 5-7 business days across India
• Delivery times are estimates and not guaranteed
• Delays may occur due to factors beyond our control (weather, courier delays, holidays, etc.)

7.4 Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment's progress.

7.5 Delivery Issues

• You are responsible for providing an accurate shipping address
• We are not responsible for delays caused by incorrect addresses
• If a package is returned as undeliverable, additional charges may apply for reshipment
• Contact us immediately if your package is lost, damaged, or delayed beyond the estimated timeframe

8. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which is incorporated into these Terms by reference. Please review that policy for detailed information.

9. Intellectual Property

9.1 Our Rights

All content on the Website, including but not limited to:

• Text, graphics, logos, images, and videos
• Website design and layout
• Product descriptions and instructions
• Software and code

...is the property of Whionever DIY or our licensors and is protected by Indian and international intellectual property laws.

9.2 Trademarks

"Whionever DIY" and our logo are trademarks of Whionever DIY. You may not use these trademarks without our prior written consent.

9.3 Restrictions

You may not:

• Copy, reproduce, or distribute Website content without permission
• Modify or create derivative works based on Website content
• Reverse engineer any software or technology used on the Website
• Remove copyright or proprietary notices

10. User-Generated Content

10.1 Submissions

If you submit reviews, comments, photos, or other content to our Website ("User Content"), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute that content for marketing and promotional purposes.

10.2 Representations

By submitting User Content, you represent that:

• You own or have rights to the content
• The content does not infringe on any third-party rights
• The content is accurate and not misleading
• The content complies with applicable laws

10.3 Prohibited Content

User Content must not:

• Be offensive, abusive, or defamatory
• Contain personal information of others without consent
• Promote illegal activities or violence
• Contain spam or advertising
• Infringe on intellectual property rights

We reserve the right to remove any User Content that violates these Terms.

11. Limitation of Liability

11.1 Warranty Disclaimer

The Website and Products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The Website will be uninterrupted or error-free
• Defects will be corrected
• The Website is free from viruses or harmful components
• Results from using the Website or Products will meet your expectations

11.2 Limitation of Damages

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage arising from use of the Website or Products
• Any damages exceeding the amount you paid for the Products

11.3 Exceptions

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

12. Indemnification

You agree to indemnify, defend, and hold harmless Whionever DIY, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Website
• Your violation of these Terms
• Your violation of any third-party rights
• Any User Content you submit

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

13.3 Informal Resolution

Before initiating legal proceedings, you agree to contact us at [email protected] to attempt to resolve the dispute informally.

14. Termination

We may terminate or suspend your access to the Website immediately, without notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Provide false or misleading information
• Abuse or harass our staff or other users

Upon termination, your right to use the Website will immediately cease.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date
• Significant changes will be announced on the Website homepage
• Your continued use of the Website after changes constitutes acceptance

We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Whionever DIY regarding use of the Website and purchase of Products.

18. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

19. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, labor disputes, governmental actions, or pandemics.

20. Contact Information

If you have questions about these Terms, please contact us:

Whionever DIY
Plot No. 42, Sector 18
Gurugram, Haryana 122015, India
Email: [email protected]
Phone: +91-1244567890
Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST

Thank you for reading our Terms & Conditions. By using our Website and purchasing our Products, you acknowledge that you have read, understood, and agree to be bound by these Terms. We look forward to being part of your creative journey!